Peanut Allergy

So bad customer service is a real hot button with me. I think it's because for 7 years I dealt day in and out with people at Craig's Cruisers. I actually liked to make people happy! Even when I felt that the customer was wrong I tried to work it out that they enjoyed their experience at our facility.

Today left a bad "taste" in my mouth when I went to a local downtown store. I had a$10 gift certificate that was a couple years old and decided to finally redeem it. I knew it was kind of old but it didn't have an expiration and knowing the place it was to and the little amount it was - it should be no problem.

We brought our overpriced candy items to the counter and the nice girl said that we couldn't use our certificate. I kind of smiled and said politely, it doesn't say it expires - it's still $10. She said, you're right...I'll have to ask the manager though (who is also the owner). Boss lady was real busy talking with her friends. So, the girl tried to butt in and ask if she could redeem the g.c. Boss lady said very rudly..."absolutely not." I tried to reason with her. She really refused to even look at me and said arrogantly "fine, i'll give you $5." I think nice girl behind the counter was embarrassed. She whispered an "I'm sorry."

I was still mad when I got home. I don't know why this really irritated me. Maybe it was because about year ago I was in this same place asking if they might be willing to donate a prize to an event we were doing. Boss "Man" was there and said "no, we have too many people coming in asking for things." - end of story. He actually made me feel dumb for asking.

This is my venting station today. I love downtown Holland. I'm probably going to get my chocolate fixes at Kilwins from now on.